FAQ

1

​How do I

place an order?

Put all items you want to buy in the shopping cart, visit the shopping cart. If all articeles are displayed correctly in the cart proceed to checkout.

After the payment the order is completed.

2

Payment

& Shipping

Depending on your location, various payment options are offered after the checkout.

After payment, your order will be packed and shipped as soon as possible.

we will inform you about updates to your order status by email.

3

Order of  professional gear

Large quantities are only for essential companys and authorities.

Follow the instructions in the item description, 

We confirm the orders within a few hours, check your email inbox regularly.

Be sure to provide correct information, we must ensure that urgently needed equipment is first delivered to essential facilities.

4

Returns

& Refunds

During the Corona crisis, completed orders cannot be canceled.

Orders that have been placed will be delivered, they cannot be returned.

We only offer refund for defective products.